High Performance Business Transformation Consulting

Who: The US Subsidiary of a $6B Japanese electronic equipment firm

What:  High Performance Business Transformation Consulting

Results: Comprehensive improvement blue-print/increased efficiency for field service management

  • Improved Returned Material (RMA) process flow
  • Comparison survey of potential RMA automation solutions
  • Increased utilization of training business assets: instructors, classrooms, tools to decrease customer backlog and increase revenue
  • Strategically aligned comprehensive metric set for service and training business

How: High Performance Assessment of Service Operations

  • High Performance model survey of select functions
  • Comprehensive documentation, process, and metric review
  • Organizational staff audit with targeted in depth interviews

Posted on

December 10, 2014