Who: The US Subsidiary of a $6B Japanese electronic equipment firm
What: High Performance Business Transformation Consulting
Results: Comprehensive improvement blue-print/increased efficiency for field service management
- Improved Returned Material (RMA) process flow
- Comparison survey of potential RMA automation solutions
- Increased utilization of training business assets: instructors, classrooms, tools to decrease customer backlog and increase revenue
- Strategically aligned comprehensive metric set for service and training business
How: High Performance Assessment of Service Operations
- High Performance model survey of select functions
- Comprehensive documentation, process, and metric review
- Organizational staff audit with targeted in depth interviews