Who: A $56B American Fortune 50 computer Technology Company
What: Program Management Office/Business Analysis for Global Command Center Transformation/Implementation of Sense & Respond Product Suite
Results: Development and Deployment of new command center capability in record time (5 months)
- Customization of a Sense & Respond suite combining:
- Transaction Visibility
- Event Capture
- Process Discovery
- Complex Event Processing (Big Data at rest and in motion)
- Business Rules
- Analytics
- Business Process Management
- Business driven alert configuration
- Real time sense and respond
- Streamlined agent activity
- Enabled complex monitoring and alerting of customer dispatches
- Enabled external event impact early warning
- 130,000 dispatches per day
- Project hand-off to client IT department and off-shore support organization
- Real Time KPI
How: Program Management Office/Global Operational Responsiveness Workshops & Analysis
- Program Management Services and Consulting
- Program governance and coordination across end client global organization and software provider global organization.
- Change management services
- Business Analyst Services
- Training development and delivery
- Project management of 10 person development team
- Coordination with client IT department and business
- Agile Model Simulate Integrate development approach using 60 day build cycles