Who: The world’s largest semiconductor capital tool maker, a $5B, Fortune 500 Company
What: Global Corporate Transformation Initiative spanning nineteen business units in Europe, Asia, and North America. Cost saving, cycle time reduction, and technology initiative across all seven Regions, and all twelve Product Division impacting over 4000 field engineers and their management.
Results: $40 Million saved per year
- Installation cost reduced by 40%
- Engineer Utilization increased by 10 – 15%
- Reduced time to competency for engineers by 50%
- Regional performance variation reduced by 40%
- Field Engineer admin time reduced by 2 hours per day
- Customer response cycle time improved by 10x
How: Global High Performance Program Management Intervention
- High performance change management and transformation best practices
- Strategic alignment horizontally across region and product divisions and vertically from individual engineer through management
- Established an Enterprise Program Management Office
- Implemented enterprise wide project management system (Artemis)
- Developed and deployed a customized point of origin user interface for status updates and reporting