FIELD SERVICE WORKFORCE OPTIMIZATION
Who: US Subsidiary of a $6B Japanese electronic equipment firm
What: High Performance Business Transformation Consulting/Virtual Program Management Office
Results: Improved Workforce Scheduling and Forecasting
- Increased visibility and accuracy to workforce supply and demand
- Increased resource sharing across accounts
- Reduced supervisor and management meeting time
- Reduced engineer over-time and travel expenses
How: High Performance Assessment of Workforce Management Process/Department level PMO
- High Performance model survey of select functions
- Comprehensive documentation, process, and metric review
- Organizational staff audit
- Established a Virtual Department Level Program Management Office
- Provided Project Manager, Scheduler, and Coordinator services
- Refined, optimized, and automated existing processes