FIELD SERVICE WORKFORCE OPTIMIZATION

Who: US Subsidiary of a $6B Japanese electronic equipment firm

What: High Performance Business Transformation Consulting/Virtual Program Management Office

Results: Improved Workforce Scheduling and Forecasting

• Increased visibility and accuracy to workforce supply and demand
• Increased resource sharing across accounts
• Reduced supervisor and management meeting time
• Reduced engineer over-time and travel expenses

How: High Performance Assessment of Workforce Management Process/Department level PMO

• High Performance model survey of select functions
• Comprehensive documentation, process, and metric review
• Organizational staff audit
• Established a Virtual Department Level Program Management Office
• Provided Project Manager, Scheduler, and Coordinator services
• Refined, optimized, and automated existing processes