FIELD SERVICE CONSULTING

Who: $279M US manufacturer of X-ray equipment and related technology for border, port, and facilities security.

What: High Performance Organizational and Operational Assessment

Results: Comprehensive improvement blue-print/increased efficiency for field service management

Improved Returned Material (RMA) process flow
Comprehensive recommendation set for all Worldwide Services operations functions
- Business Development
- Knowledge Transfer
- Parts Logistics
- Field Operations
- Business Operations
- Technical Support
Analyze and provide recommendations for FSE work optimization and scheduling
Analyze and provide recommendations for a Call Center strategy and execution plan
Perform an Application Architecture review
Examine the RMA and Reverse Logistics processes
Comparison survey of potential RMA automation solutions

How: High Performance Assessment of Service Operations