FIELD SERVICE CONSULTING
Who: $279M US manufacturer of X-ray equipment and related technology for border, port, and facilities security.
What: High Performance Organizational and Operational Assessment
Results: Comprehensive improvement blue-print/increased efficiency for field service management
- Improved Returned Material (RMA) process flow
- Comprehensive recommendation set for all Worldwide Services operations functions
- Business Development
- Knowledge Transfer
- Parts Logistics
- Field Operations
- Business Operations
- Technical Support
- Analyze and provide recommendations for FSE work optimization and scheduling
- Analyze and provide recommendations for a Call Center strategy and execution plan
- Perform an Application Architecture review
- Examine the RMA and Reverse Logistics processes
- Comparison survey of potential RMA automation solutions
How: High Performance Assessment of Service Operations
- High Performance model survey of select functions
- Comprehensive documentation, process, and metric review
- Organizational staff audit with targeted in depth interviews