I have seen and given a lot of training in my career from being an acting Drill Sergeant at Fort Jackson, South Carolina, to running a $40M training business, and delivering training to consulting clients as part of larger projects. My personal experience has proven the value of good training. It has also shown that training is not always the best answer.
Is training the best approach?
The objective of training should be to improve performance and bring measurable results. Sometimes training is not the best approach to improving performance. Often, better results can be found by combining training with other interventions (job aids, process improvements, policy changes). The more effective approach is to apply HPT. (more…)