FIELD SERVICE WORKFORCE OPTIMIZATION

Who: US Subsidiary of a $6B Japanese electronic equipment firm

What: High Performance Business Transformation Consulting/Virtual Program Management Office

Results: Improved Workforce Scheduling and Forecasting

  • Increased visibility and accuracy to workforce supply and demand
  • Increased resource sharing across accounts
  • Reduced supervisor and management meeting time
  • Reduced engineer over-time and travel expenses

How: High Performance Assessment of Workforce Management Process/Department level PMO

  • High Performance model survey of select functions
  • Comprehensive documentation, process, and metric review
  • Organizational staff audit
  • Established a Virtual Department Level Program Management Office
  • Provided Project Manager, Scheduler, and Coordinator services
  • Refined, optimized, and automated existing processes